Striding along Omotesando Street in Harajuku, Tokyo in summer 2 years ago, I came across Pepper, an emotionally intelligent humanoid robot created by Softbank Robotics Holdings Group (SBRH) in one of its more grandiose Softbank Mobile stores. She greeted and guided customers through the shop. She danced to requests and wittily answered customers’ questions on […]
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Why Consulting?
First and foremost I want to address the myth that all high achieving students have about consulting, “You need talent to be a consultant!”. I completely dismiss this notion and would like to replace it with another idea, “You need no special talent, you only need to be passionately curious!”. Curiosity drives intuition and that’s […]
Most young entrepreneurs have a pretty good handle on social media. The same business people most likely have a healthy understanding of customer care. However, put the two together, and the results are not always intuitive. Dealing with complaints and enquiries via social media is a game with its own rules – neither as informal […]