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Strategy

Customers Hold the Balance of Power

If you run a company, your customers hold the balance of power. Are you delighting them, or leaving an opening for somebody to cut your grass? IF you want to know which party holds the balance of power in a relationship, you just need to look at the direction in which the gifts are flowing. The gift […]

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Strategy

Giving more than we expect of you

But what about when nobody is watching? GENEROSITY is the act of giving more than we expect of you. You are probably familiar with the most common form of generosity – public generosity. Giving more when people can see it. The public benefactor to a prestigious university foundation; the celebrity who campaigns to fight poverty; or the wealthy men on a quest to […]

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Strategy

The Value of the “Truth”

Will set you free THIS expression has been a popular saying among business gurus like the late Jim Rohn, and has its origins in scripture. “The truth will set you free” has a nice ring to it and makes people feel good, but what does it really mean? Here are three practices that follow directly from the pursuit of truth, and which underpin sustainable business. 1. Accepting […]