Tom SpencerSocial Customer Service allows customers to ask questions, and have them answered by a staff member or another customer AT THE CORE of every successful business are a few key ingredients, and customer service is one of them. Customer service can be used to delight customers, boost customer retention and generate positive word of mouth. For […]
Look mum, no hands! Mercedes-Benz S500 Intelligent Drive has driven itself 125km through Germany without driver intervention MERCEDES-BENZ has demonstrated its capabilities with self-driving technology and provided a glimpse of the future by successfully driving its prototype S-Class from Mannheim to Pforzheim without driver intervention. Mercedes has successfully tested autonomous vehicles before. For example, in 1995 […]
Boards of public companies, responding to investor demands, often pressure management to meet short term earnings estimates DOMINIC Barton, global MD at McKinsey, talks with Tom Keene about how corporate boards of publicly listed companies tend to be too short term focused. Barton explains that corporate boards, responding to investor demands, often pressure management to […]